MaestroQA

MaestroQA is a software company that offers quality assurance and coaching software for customer care teams. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Call Center and Customer Service. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

MaestroQA is based in New York, New York and around since 2013. You can read more at maestroqa.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used MaestroQA? Rate it.