kW Mission Critical Engineering

kW Mission Critical Engineering understands clients' 7×24 business objectives. The firm provides a collaborative team approach to deliver. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Consulting, CRM and Legal. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

kW Mission Critical Engineering is based in Troy, New York and founded in 2012. Their site is kwmce.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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