Digital Footprint Management

The DFM Agency manages business listings, reviews, and customer engagement, offering CRM integration and benchmarking software. That is the short version of Digital Footprint Management. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting, CRM, Social Media and Social Media Management, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Digital Footprint Management is based in Franklin, Tennessee. Their site is thedfmagency.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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