Interface Analysis Associates

Interface Analysis Associates is a renewed human factors, ergonomics, and user experience consulting firm. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Consumer Goods, Hardware, Health Care, Mobile and Transportation. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Interface Analysis Associates is based in Saratoga, California. You can read more at interface-analysis.website.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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