Microreplay

Microreplay provides a complete mail-in laptop and liquid spill desktop computer repair services for MacBooks and other laptops. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Cloud Computing, Consulting and Consumer, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Microreplay is based in Billerica, Massachusetts and around since 2008. Their site is microreplay.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Microreplay? Rate it.