Brekeke Software, Inc.
Brekeke Software, Inc., is an industry-leading developer of SIP (Session Initiation Protocol) software...
Overview
Brekeke Software, Inc., is an industry-leading developer of SIP (Session Initiation Protocol) software products for IP (Internet Protocol). The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
Brekeke Software, Inc. is based in San Mateo, California. You can read more at brekeke.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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