Coolfront

Coolfront provides flat-rate pricing and service agreement software for HVAC, plumbing and electrical contractors. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention Heating, Ventilation, and Air Conditioning (HVAC) and Information Services. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Coolfront is based in Rochester, New York. Their site is coolfront.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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