Tidio

Tidio offers an AI-powered customer service management platform. In practice that means building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. Related areas on their profile: Chatbot, Customer Service, Messaging and Mobile. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Tidio is based in San Francisco, California. Their site is tidio.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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