Aptlogix

Aptlogix provides desktop software products, business applications, specialized project management skills, and project control solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Consulting, Customer Service and Professional Services. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Aptlogix is based in Frisco, Texas. More on aptlogix.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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