matrix

Matrix is an IT company that develops and implements technologies, software solutions, and products. In practice that means handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. They also list IT Infrastructure, so expect those to show up in the feature set. As a very large product team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

matrix is based in Herzliya, Tel Aviv and around since 2001. You can read more at matrix.co.il.

Before you commit, look at self-service portal, asset tracking, and automation. A short pilot with your real data tells you more than any demo.

If you have worked with matrix, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.