Upkeepr

Upkeepr Corp provides a platform for easy management of home, car, pet upkeep via web and mobile apps. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Customer Service and Mobile Apps, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Upkeepr is based in Alexandria, Virginia. More on upkeepr.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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