Aclaimant

Aclaimant offers a risk reduction platform designed to save time and money on workplace incidents and insurance. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service and Internet of Things. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Aclaimant is based in Chicago, Illinois and around since 2013. More on aclaimant.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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