Heimex

Heimex provides computer-related services for individuals and small businesses. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Technical Support, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Heimex is based in Loveland, Ohio and founded in 2003. More on heimex.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Heimex, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.