Intelligent Human Solutions Automation

IHS Automation delivers automation consulting, workflow design, and AI chatbot solutions for business process optimization. That is the short version of Intelligent Human Solutions Automation. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Business Process Automation (BPA), Chatbot, Consulting and Customer Service. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Intelligent Human Solutions Automation is based in Largo, Florida. You can read more at ihsautomation.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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