Replift

Replift works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

The natural audience is support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service, Field Support, Machine Learning and Technical Support, so expect those to show up in the feature set.

Replift is based in Wilmington, Delaware. Their site is replift.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

The facts above come from public company records. The score will come from people like you. Used Replift? Rate it.