Ellume Solar

Ellume Solar operates 3 verticals: 1) SaaS product - Ellume 360 2) EPC - Solar power plants 3) O&M - Solar power plants. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Analytics, Clean Energy, Customer Service, Electrical Distribution and Internet of Things. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Ellume Solar is based in San Francisco, California and founded in 2010. You can read more at ellume.net.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Ellume Solar, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.