SiteGlue

SiteGlue works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Artificial Intelligence (AI), Customer Service and Machine Learning.

SiteGlue is based in Centennial, Colorado. More on siteglue.ai.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with SiteGlue, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.