EXCEED

EXCEED offers services that include IT and information management solutions, contact center management, and education and training. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list IT Management and Training, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

EXCEED is based in Lanham, Maryland and around since 1998. Their site is exceedcorporation.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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