Vivantio

Vivantio develops customer service software, optimized for ITIL best practices, featuring ITSM and Customer Service Management solutions. The job it does: building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Vivantio is based in Boston, Massachusetts. Their site is vivantio.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

If you have worked with Vivantio, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.