Zinergy

Zinergy provides web-based help desk software with ticketing, knowledge base, asset management, reporting, and service dashboard tools. Put simply, it is about building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. They also list Asset Management, Customer Service and Ticketing, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Zinergy is based in Chicago, Illinois. Their site is zinergy.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know Zinergy well, your review carries weight here.