MiXBS

Business Consultancy / Outsourcing. That is the short version of MiXBS. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Call Center, Consulting, Customer Service, Market Research and Professional Services, so expect those to show up in the feature set. They are a large team, 501 to 1,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

MiXBS is based in Miami, Florida. Their site is mixbs.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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