Spot

Chatbot process automation for sensitive workplace reports and complaints. That is the short version of Spot. In practice that means answering common questions automatically and routing the rest to people.

The natural audience is support teams with high volume. Related areas on their profile: Artificial Intelligence (AI), Chatbot, Compliance, Employment and Human Resources. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Spot is based in San Francisco, California and founded in 2017. Their site is talktospot.com.

Our checklist for this category: training sources, accuracy on your own docs, and escalation paths. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Spot? Rate it.