Modria

Modria is a developer of an online dispute resolution platform used to process and resolve customer disputes related to eCommerce. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Crowdsourcing, Customer Service, E-Commerce and Legal. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Modria is based in San Jose, California and around since 2011. Their site is modria.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Modria, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.