Interactions

Interactions develops award-winning intelligent virtual assistant solutions used by Fortune 500 companies worldwide. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service, Information Services, Machine Learning and Natural Language Processing. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Interactions is based in Franklin, Massachusetts and around since 2004. You can read more at interactions.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Interactions, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.