BlackWood Systems

BlackWood Systems is a software company that designs a real-time tool monitor and troubleshoot system operations with technical expertise. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Hardware and Technical Support, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

BlackWood Systems is based in Scottsdale, Arizona. Their site is blackwood-systems.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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