SupportGenie

We develop software to expedite the resolution of hardware support issues with video assistance, augmented reality & AI. That is the short version of SupportGenie. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Artificial Intelligence (AI), Augmented Reality, Communications Infrastructure, Facilities Support Services and Field Support. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

SupportGenie is based in San Jose, California. Their site is supportgenie.io.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

The facts above come from public company records. The score will come from people like you. Used SupportGenie? Rate it.