Broad Street Maps

Broad Street Maps believes in the power of visual data to inform decisions and communicate impact. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service and Information Services. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Broad Street Maps is based in Seattle, Washington and around since 2012. Their site is broadstreetmaps.org.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Broad Street Maps, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.