iDealResponse

iDealResponse is a it services and consulting company. Social performance management platform that uses crowdsourcing to determine the best verbal responses for frontline employees. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Information Services. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

iDealResponse is based in Draper, Utah and founded in 2009. You can read more at idealresponse.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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