Novality

Novality is an IT company that provides hardware and networking products including optics, memory, and customized cable installation. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Consumer Electronics, Hardware and Network Hardware. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Novality is based in Indianapolis, Indiana. You can read more at novality.net.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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