VLN Partners

VLN Partners provides virtual academy solutions, technical support services, and creative services. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Technical Support, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

VLN Partners is based in Pittsburgh, Pennsylvania. Their site is vlnpartners.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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