SYMM-Care

Symm-Care Services has provided data storage end users with expert support and customer care. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Information Services. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

SYMM-Care is based in Solon, Ohio and around since 1999. Their site is symm-care.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with SYMM-Care, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.