Southwest Merchant Services

Southwest Merchant Services offers payment processing, PCI compliance, and 24/7 support. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Hardware, Payments and Point of Sale, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Southwest Merchant Services is based in San Diego, California. Their site is southwestmerchantservices.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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