PeerApp

Here is PeerApp in plain terms. Intelligent contact management to optimise customer journeys. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Telecommunications. They are a large team, 501 to 1,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

PeerApp is based in Pittsford, New York and founded in 1975. Their site is zephyrtel.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used PeerApp? Rate it.