SpringMicro

SpringMicro is a software development company that provides website development, SEO, and custom software development. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service and Web Development. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

SpringMicro is based in Glendale, Arizona. More on springmicrohost.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with SpringMicro, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.