Playvox

Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Application Performance Management, Customer Service and Quality Assurance. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Playvox is based in Sunnyvale, California and founded in 2012. You can read more at playvox.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with Playvox, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.