Trobbit

Trobbit assists businesses in automating customer support and using conversational marketing to maximize conversions. In practice that means answering common questions automatically and routing the rest to people.

Who is it for? Mostly support teams with high volume. They also list Artificial Intelligence (AI), Chatbot and Generative AI, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Trobbit is based in Orlando, Florida. Their site is trobbit.com.

Our checklist for this category: training sources, accuracy on your own docs, and escalation paths. Get the renewal terms in writing before the first invoice.

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