GuruAid

GuruAid provides computer support services for consumers and small businesses in the U.S, U.K., Canada and Australia. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Customer Service and Hardware. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

GuruAid is based in Branford, Connecticut. More on guruaid.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with GuruAid, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.