AnswerConnect

24/7 people powered answering service. That is the short version of AnswerConnect. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Call Center and Telecommunications, so expect those to show up in the feature set. They are a large team, 1,001 to 5,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

AnswerConnect is based in Portland, Oregon and around since 2002. More on answerconnect.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with AnswerConnect, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.