Support Hacker

Support Hacker is a daily source for Customer Service & Support news and events. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Artificial Intelligence (AI), Big Data, Customer Service, Events and Information Services. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Support Hacker is based in Detroit, Michigan and founded in 2013. You can read more at supporthacker.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know Support Hacker well, your review carries weight here.