The Logic Group
The Logic Group provides digitizing solutions
Overview
The Logic Group provides digitizing solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service and Product Design. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
The Logic Group is based in Austin, Texas and around since 1984. More on logicgroup.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
If you have worked with The Logic Group, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.
Key features
Product Design
Company
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