Fifth Wave Mobile Technologies
5th Wave Mobile Technologies provides barcode, RFID, and mobile computing solutions
Overview
Fifth Wave Mobile Technologies is a help desk product. 5th Wave Mobile Technologies provides barcode, RFID, and mobile computing solutions. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service and Mobile Apps. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
Fifth Wave Mobile Technologies is based in Carnation, Washington and founded in 2006. You can read more at 5thwave.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Mobile Apps
Company
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