DelightChat

DelightChat works to be the best customer support tool for small and medium-sized D2C & eCommerce brands. Put simply, it is about running an online store from catalog to checkout.

The natural audience is retailers and brands. Related areas on their profile: E-Commerce. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

DelightChat is based in Arden, North Carolina and founded in 2020. Their site is delightchat.io.

Things worth asking about: transaction fees, themes, and app ecosystem. Ask for a trial on your own data, not a canned demo.

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