Carter Research

Carter Research is a leading boutique professional services firm that provides strategic advisory, best practice research. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting and Education, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Carter Research is based in Washington, District of Columbia and founded in 2000. More on carter-research.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Carter Research, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.