ISM

ISM pioneered the design and implementation of customer-centric strategies in sales, marketing, and customer service. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Related areas on their profile: Business Development, Business Information Systems, Customer Service, Information Services and Marketing. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ISM is based in Bethesda, Maryland. You can read more at ismguide.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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