ServiceWorks NOW

ServiceWorks NOW develops customizable software for managing support services in retail, business, and government. The job it does: building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. They also list Asset Management, Consulting and Software Engineering, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

ServiceWorks NOW is based in Osterville, Massachusetts. Their site is serviceworksnow.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

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