CIMA Insight

CIMA Insight provides covert shopping services and customer experience research, helping businesses improve their overall performance. In practice that means running campaigns, content and ads for clients who do not have an in-house team.

The natural audience is small and mid-sized businesses. Alongside the main category they mention Consulting, Customer Service, E-Commerce and Marketing. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

CIMA Insight is based in Fort Lauderdale, Florida. You can read more at cimainsight.com.

Before you commit, look at who does the work day to day, reporting cadence, and contract length. Ask for a trial on your own data, not a canned demo.

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