Help Desk Software

Help Desk Software offers a web-based helpdesk and tech support system to manage and monitor an organization's IT Support services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Related areas on their profile: Technical Support. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Help Desk Software is based in New York, New York. More on helpdesksoftware.biz.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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