The Connection Contact Center

The Connection Contact Center is an outsourcing company specializing in b2b and b2c outsourced call center services. In practice that means building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. Alongside the main category they mention Call Center, Outsourcing, Professional Services and Small and Medium Businesses. As a large company team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

The Connection Contact Center is based in Burnsville, Minnesota and founded in 1981. You can read more at theconnectioncc.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know The Connection Contact Center well, your review carries weight here.