Opinyin

An AI powered Customer Experience Measurement platform that reads all your feedback for you. That is the short version of Opinyin. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Artificial Intelligence (AI), Customer Service, Machine Learning and Text Analytics. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Opinyin is based in London, England and around since 2015. You can read more at opinyin.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Opinyin? Rate it.