OpsTel

OpsTel Services provides software asset management, profile identity provisioning, and proactive skills management services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Business Intelligence and Information Services, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

OpsTel is based in Phoenix, Arizona. More on opstel.com.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with OpsTel, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.